FREQUENTLY ASKED QUESTIONS
Have questions and want fast answers? We’ve made a list of the most common questions customers ask us on this page. If you still have unanswered questions after reading this, please feel free to reach out to us directly through Facebook, Instagram or WhatsApp.
Q- HOW DO I PLACE AN ORDER?A-Placing an order takes a few minutes on our website. Simply pick your favorite product from our shop, click “add to cart” and then on the next page press “proceed to checkout”. Now fill in your personal information and address details then click “Place Order”. Done! Your order is now in our system and will be processed. Nothing else needed on your part.
Q-HOW MUCH DOES SHIPPING/DELIVERY COST?
A-Shipping Fees calculated based on your city, the weight of goods and we ship worldwide. you can check at the shipping method.
Cairo: 35 LE Alexandria: 25 LE
Q- Do you deliver worldwide and how much does it cost?
A- Yes, we deliver since 2017 worldwide and it takes 7 to 14 days to get your order to your homestep. you can add all your details and check automatically before proceeding the order how much does it cost.
Q-HOW LONG DOES DELIVERY TAKE?
A- To all Egypt Delivery takes 3-5 working days (weekends and official holidays are excluded).
Worldwide from 4 to 14 working days (weekends and official holidays are excluded).
Q-I DON’T LIKE ORDERING THINGS ONLINE. WHAT IF ANYTHING GOES WRONG?
A-You can find the Nearest Store to you in our menu list , if you can't find a near one in your city so you won't regret getting it online.
Q-HOW DO I EXCHANGE OR RETURN A PRODUCT AND HOW MUCH DOES IT COST?
A-You can exchange or return the product within 4 days of receiving it. If you wish to exchange it for another product, the exchange fees will be 60 EGP. If you need to return it and get your money back, the return fees will be 60 EGP.
Q- HOW CAN I SEND A GIFT ?
A-You can order online regularly but you must pay online with your Credit card. In the Customer Information details add your phone number, in the address add the gift receiver address, and add note for us that it's a gift, and we will contact you to handle everything and write a special gift card for you.